Torevez vs FrontlineHQFor HVAC Contractors

The pricing model is the real decision

Both products cost money. The difference is when. FrontlineHQ's 30-day trial is generous — but it's a clock. Once it expires, you're billed whether the system caught you a single job or not. That's a reasonable bet for a company that's already confident in the product and wants predictable revenue.

Torevez runs on an event-based trigger. The clock never starts. You could run it for 90 days, have it catch three leads, and if none of those leads converted into actual paid work, you owe $0. The subscription only kicks in when a missed call becomes money in your pocket. That's not a marketing angle — it's literally how the billing works. We think HVAC owner-operators shouldn't take the risk; the product should.

The voice minute cap is a bigger deal than it looks

FrontlineHQ Starter gives you 100 voice minutes per month. That sounds like a lot until you do the math. A typical HVAC call — caller explains the problem, AI collects name and callback number, confirms urgency — runs 2–4 minutes. At 3 minutes average, 100 minutes is roughly 33 calls. In July, a busy one-man HVAC shop can hit that in a week.

Past the cap, FrontlineHQ charges $0.25/min in overage. In a hot summer month, that adds up fast. Torevez has no cap. The $50/month is the bill. Period. If Ava handles 200 calls in August, you don't pay more.

What "HVAC-specific" actually means in practice

FrontlineHQ serves 12+ industries — landscaping, plumbing, pest control, roofing, and more. That breadth is their strength. It's also why they can't go as deep on any one of them.

Torevez is trained on HVAC only. That means the AI knows what a capacitor failure sounds like when a homeowner describes it, understands the difference between a maintenance call and an emergency, and knows to ask whether the system is under warranty. It can triage. A generic AI receptionist trained across 12 industries handles the basics — name, callback, issue — but won't probe the way an HVAC-specific system can. For most missed-call scenarios that's fine. For building a better lead, it matters.

The honest bottom line

If you want a full front-desk platform — chatbot, voice, review management, CRM integrations all in one — FrontlineHQ is the more complete product. It's built for businesses that want one tool for everything.

If you want the missed-call problem solved specifically, with no risk upfront, unlimited voice minutes, and pricing built for a 1–5 person HVAC shop — that's what Torevez is for. They're solving different problems. The table above tells you which one fits.